The quality gurus
What can they do for your company?Deming, Crosby, Juran,
Moller...It may seem that every few years there emerges a new quality
'guru', claiming to offer management a breakthrough in quality attainment.
The information available about these gurus has often been limited and
confused, or simply biased by the exclusive marketing of one methodology.
This document aims to provide a comparative insight into the philosophies
and tools of the major quality gurus, and the part that their approaches
can and are playing within UK manufacturing and service organisations.
C O N T E N T S